Refund and Returns Policy
- Effective Date:
At Sarthak Fashion, we want you to shop with confidence. If you receive a product with a genuine issue, we are here to help. Please read our Return, Refund & Exchange Policy carefully before submitting a request.
Return & Exchange Period
Our Return, Refund & Exchange Policy is valid for 3 days from the date you receive your order.
If 3 days have passed since you received your order, we will not be able to offer a return, replacement, or refund.
Please Check Your Order at the Time of Delivery
We kindly request that you inspect your product carefully while the delivery agent is present.
If you notice any damage, manufacturing defect, incorrect item, missing item, or any other issue, please inform the delivery agent immediately and return the product at that time. This allows us to process your request quickly and without any additional delivery charges.
Return or Replacement After Delivery
If you request a return or replacement after the delivery agent has left, your request may still be accepted if it meets our return conditions.
In such cases, an additional return delivery charge will apply, and the product must be returned in its original condition with all tags, packaging, and accessories.
Products that have been used, washed, altered, or damaged after delivery are not eligible for return or exchange.
Replacement and Refund Policy
Once we receive the returned product, it will be carefully inspected.
If the product is confirmed to have a manufacturing defect, damage, or an incorrect item was delivered, we will replace it with the same product at no additional cost.
If the same product is unavailable or out of stock, we will first offer the customer the option to choose another available product of similar value.
If the customer agrees to receive an alternative product, we will arrange the replacement accordingly.
If the customer does not wish to receive an alternative product, or if a suitable replacement is not available, we will cancel the order and issue a full refund, including any advance payment made by the customer. Where applicable, the delivery charge will also be refunded.
Proof of Product Defect
If you believe the product has a defect, please record a clear unboxing video while the delivery agent is present. The video should clearly show the package being opened and the defect in the product.
Please send the video to us through our Website, Facebook Page, or WhatsApp.
Once the defect has been verified, we will process your replacement or refund according to this policy. If the defect is confirmed, any applicable delivery charge will also be refunded.
Refund Processing
Approved refunds will be processed through the original payment method or another mutually agreed payment method within a reasonable time after the returned product has been received, inspected, and approved.
Items That Are Not Eligible for Return or Exchange
- More than 3 days have passed since the product was delivered.
- The product has been used, washed, altered, or damaged after delivery.
- The original tags, packaging, or accessories are missing.
- The product is returned in a condition different from how it was delivered.
- The product is damaged due to improper handling or misuse by the customer.
Need Assistance?
If you have any questions about your order or need help with a return, replacement, or refund, please contact our customer support team. We will be happy to assist you and resolve your issue as quickly as possible.
